Refund Policy

At Uberrime, we understand the importance of customer satisfaction and strive to provide high-quality products. However, due to the personal nature of our items, we have a strict refund policy in place.

Once your order has been shipped, we cannot accept returns or exchanges. We encourage you to carefully review the product specifications and descriptions before making a purchase to ensure it meets your requirements.

If you encounter any issues with your order, such as defects or other problems, please contact us immediately. We will gladly assist you and address any concerns you may have.

Please note that we accept order cancellations only if the toy has not been made. Once the production process has begun, we are unable to cancel the order as our items are made to order.

If you notice a defect on your toy, it is important to contact us within five days of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.

We understand that size can be a common reason for return requests. To avoid any sizing issues, we recommend carefully reviewing the product specifications and descriptions before making a purchase.

While we do not accept returns, we are committed to providing exceptional customer service. If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to us. Your satisfaction is our top priority.